Privacy Policy
1. Our Responsibility as Data Controller
Silver Harbor Builder Hotel & Casino serves as the primary Data Controller, meaning we determine how and why your personal information is collected, stored, and used.
Corporate Address: [Insert Full Address]
Privacy Inquiries: For all questions or requests regarding your data, please contact us at: [Insert Privacy Email, e.g., privacy@silverharborbuilder.com]
2. Information We Collect
The type of information we gather depends on whether you’re using our hotel services or participating in our casino facilities.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Contact & Identification | Name, address, email, phone number, date of birth, nationality, CCTV footage, photographs | To handle reservations, verify age eligibility (21+), maintain security, and communicate with you |
| Financial & Transactional | Payment information, deposit/withdrawal history, verification of source of funds | To process payments securely, manage casino transactions, and meet anti-money laundering (AML) regulations |
| Booking & Personal Preferences | Stay details, room selections, travel history, special requests (e.g., dietary needs, allergies) | To fulfill your reservation, personalize your stay, and improve our services |
| Gaming & Compliance | Gaming activity, betting records, session durations, responsible gaming limits, tax identification details | To operate legally, prevent fraud, comply with gaming regulations, and ensure safe gaming practices |
| Technical & Website Usage | IP address, device type, browser, operating system, pages visited | To protect our website, resolve technical issues, and enhance overall site performance |
| Sensitive/Special Categories | Health information (such as allergies), biometric details (when legally allowed) | To accommodate specific needs and enhance security—collected only with your explicit consent |
3. How We Collect Your Data
We obtain your information through:
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Direct Input: When you make bookings, create a casino account, check in, subscribe to emails, or reach out to customer support.
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Automated Technologies: Cookies and tracking tools collect data as you use our website or mobile app (see our Cookie Policy).
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External Partners: We may receive information from payment networks, verification services, and booking agencies for operational or regulatory reasons.
4. Why We Use Your Data (Legal Basis)
We only process personal information when we have a valid and lawful basis:
| Reason for Processing | Legal Basis |
|---|---|
| To Provide Services | Necessary to fulfill the contract you enter with us (e.g., booking confirmation, casino payouts) |
| Compliance With Law | Required by legal obligations such as age verification, KYC checks, reporting to gaming or tax authorities |
| Business Operations & Security | Based on legitimate business interests, such as improving services, preventing fraud, and ensuring safety |
| Marketing & Promotions | Only with your clear and voluntary consent |
5. How Your Data Is Shared
We share your information responsibly and only when required:
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Business Transfers: If our company or assets are sold or merged, your data may be shared with the acquiring entity.
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Internal Teams: Employees who need access to perform their duties, including security and customer service.
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External Service Providers: Trusted partners such as payment processors, IT support teams, and booking system providers.
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Government Authorities: Gaming regulators, law enforcement, or legal agencies when required to meet legal obligations or protect our rights.